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Office of Financial Aid
MISSION STATEMENT
The Newark
Office of Financial Aid is committed to providing quality
service in an environment that promotes mutual
courtesy, respect and responsibility.
What students can expect from staff:
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We are dedicated to providing
service that will make a difference in a student’s experience
at
Rutgers University
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We will
take pride in our work
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We will
be attentive, courteous, patient and respectful
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We will
ensure accurate and consistent information
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We will
commit ourselves to continuous improvement of services
What staff
can expect from students:
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I will
read and be informed of university procedures to
facilitate my interaction with student
services
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I will
take positive steps to ask the right questions and assist in
resolving my problems
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I will
provide accurate and timely information
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I will
be attentive, courteous, patient and respectful
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